Comprehensive tech support by design
Our long term goal for our clients is to create a reliable and stable computer and network environment. After the initial phases of our support relationship, many of our clients experience a significant reduction in support incidents and associated expenses.
Our Process
Step One: Initial Consultative Meeting
We meet with you to determine whether we are a good fit for your company or organization. The first meeting is generally exploratory and complementary. Our discussion will usually cover the following topics:
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Your current operating environment
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Computer and network issues, goals, and concerns
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Your project or punch list
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WyzGuys will prepare proposal if requested
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Our Process
Step Two – Comprehensive Site Survey
Once we have decided it makes sense to work together, a WyzGuys support professional will return to perform a comprehensive site survey.
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Take complete hardware inventory
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Investigate and diagram the network topology
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Document server environment if any
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Document user configurations
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Document Internet and Telephone service providers
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Document website hosting and e-mail service providers
Step Three – Recommendations Phase
Once we have collected the information from Step Two and compiled a Operating Environment Profile, we will offer our recommendations and begin scheduling the work.
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Schedule projects or punch list items
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Recommend network improvements
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Establish backup system
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Recommend security improvements, standardize on a single Internet security product
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Server or Cloud Services Recommendations (if any)
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Recommend web site design, hosting, or e-mail service enhancements
Step Four – Ongoing Support
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On-call, break/fix services
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On site
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In our shop
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Phone support
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Remote access support
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Proactive support service for:
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Backup monitoring and verification
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Security monitoring
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Scheduled maintenance, updates, and security subscription renewals
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Improvements in web site design, or web site updates, web hosting, and email services